At Fas-tag.in, we are committed to ensuring a seamless experience for our users.

All sales of Recharge are final and there will be no refund or exchange permitted. Please be advised that You are responsible for the mobile number or Vehicle number you purchase FASTag Recharge for and all charges that result from those purchases. fas-tag.in is not responsible for any purchase of Recharge for an incorrect mobile number or vehicle number.

However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on care@fas-tag.in or posting us a message on the fas-tag.in page. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - the mobile number or vehicle number, Recharge value, Transaction date and Order Number fas-tag.in shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of the receipt of your email.

However, we understand that technical errors or invalid details can sometimes disrupt transactions. In such cases, our refund policy guarantees that any payments not processed due to these issues will be refunded within 7 working days from the date of the transaction. If you do not receive your refund within this timeframe, please do not hesitate to reach out to us. You can contact us through the various channels provided in our About Us section, including our mobile number, email address, or mailing address. Our dedicated customer service team will assist you in getting your money refunded to your preferred destination.

While we strive to accommodate refund requests promptly, we reserve the right to deny a refund if the payment has been successfully processed on our end but you have not received the expected products or services due to circumstances beyond our control. Additionally, we may refuse a refund or chargeback in cases where fraudulent activities are suspected.

At Fas-tag.in, we prioritize your satisfaction and are committed to upholding your rights as a valued customer. Our goal is to ensure that you have a top-tier experience with our service, and we are always here to support you in achieving that. Thank you for choosing us for your FASTag needs.